TERMS AND CONDITIONS OF THE MIMII ONLINE STORE
Mimii – https://www.mimii.eu
Effective from: 1 September 2026
These Terms and Conditions govern the use of the English-language version of the Mimii online store, the placing of orders, the conclusion and performance of distance sales contracts, payment, delivery, withdrawal and complaints. The country or region selected in the Store determines the available delivery area, currency, prices, payment methods and delivery options.
Article 1 – Seller and contact details
The online store is operated by:
MIMII spółka z ograniczoną odpowiedzialnością
ul. 30 Stycznia 38B
83-110 Tczew
Poland
-
Polish National Court Register (KRS): 0000943877
-
NIP / VAT identification number: PL5932630848
-
REGON: 520826826
-
Share capital: PLN 5,000
-
Email: info@mimii.pl
-
Telephone: +48 794 906 709
-
Online store: https://www.mimii.eu
The postal address stated above is also the address for correspondence, complaints and returns, unless the Seller gives the Customer a different address in writing. The cost of an international telephone call to Poland depends on the Customer’s telecommunications provider.
Article 2 – Scope and definitions
These Terms and Conditions apply to sales contracts concluded through the Store between the Seller and Customers using the English-language version of the Store.
For the purposes of these Terms and Conditions:
-
Seller means MIMII spółka z ograniczoną odpowiedzialnością;
-
Store means the Mimii online store available at https://www.mimii.eu, including its country and language versions;
-
Customer means a natural person, legal person or organisational unit placing an Order in the Store;
-
Consumer means a natural person concluding a contract mainly for purposes outside that person’s trade, business, craft or profession;
-
Product means a movable item offered for sale in the Store, including ball pits, play balls, foam play sets, modular children’s sofas, play mats, poufs and accessories;
-
Order means the Customer’s declaration of intent to purchase one or more Products;
-
Sales Contract means a distance sales contract concluded between the Customer and the Seller through the Store;
-
Business Day means Monday to Friday, excluding public holidays affecting the Seller or the carrier;
-
Account means an optional individual customer account available in the Store.
Where required by Polish law, the statutory protections granted to consumers also apply to an eligible sole trader concluding a contract directly related to their business but not of a professional nature for that person.
Sales to businesses may be subject to separately or individually agreed B2B terms. A business Customer does not have a statutory 14-day right of withdrawal unless mandatory law provides otherwise or the Seller expressly agrees to accept the return.
By submitting an Order, the Customer accepts the version of these Terms and Conditions made available at the time of the Order.
Article 3 – General rules and technical requirements
To use the Store, the Customer needs a device with internet access, an up-to-date web browser supporting JavaScript and cookies and an active email address.
The Customer must provide accurate, complete and current information when placing an Order. The Customer may not use the Store unlawfully, interfere with its operation or submit unlawful content.
Creating an Account is not required to place an Order. The Customer may purchase as a guest.
These Terms and Conditions are available free of charge in a form that enables them to be saved and reproduced.
Article 4 – Products and pre-contract information
The main characteristics, dimensions, materials, colours, contents of the set, available options, price and, where applicable, safety, age and use information are displayed on the relevant Product page. The Customer should review this information before placing an Order.
The Seller makes reasonable efforts to present the Products accurately. Colours may appear slightly different depending on screen settings, lighting and the natural characteristics of the fabric. This does not limit the Customer’s statutory rights where a Product does not conform to the Sales Contract.
Foam Products may be vacuum-packed to reduce their shipping volume. After unpacking, they may require time to regain their intended shape. The Customer should follow the instructions shown on the Product page or supplied with the Product.
The Product must be used in accordance with its intended purpose, care instructions, safety information and any age or adult-supervision recommendations.
Information concerning certifications or compliance with a particular standard applies only where this is expressly stated for the relevant Product.
Options available in the Mimii configurator, such as a standard size, fabric, colour, model, number and colour of balls or composition of a standard set, are ordinary variants within the Seller’s range. Selecting such variants does not, by itself, make the Product personalised and does not automatically exclude the right of withdrawal.
Article 5 – Prices and selected market currency
Product prices are shown in the currency assigned to the Customer’s selected country or region. The market selector currently uses, depending on the country, currencies including EUR, PLN, GBP, CHF, DKK, CZK, HUF, RON and SEK.
Prices include VAT and other taxes where applicable, unless the Store clearly states otherwise. Delivery charges and any other mandatory costs are displayed before the Customer confirms the Order. The total amount payable is shown at checkout before the Order is submitted.
The price displayed when the Order is submitted applies to that Order. Later price changes do not affect a Sales Contract already concluded.
Where required by law, an announced price reduction is accompanied by information about the lowest price applied during the legally required reference period.
If there is an obvious pricing error that a reasonably careful Customer should have recognised, the Seller will inform the Customer without undue delay. The Customer may confirm the Order at the corrected price or cancel it and receive a refund of any amount already paid.
Article 6 – Placing an Order and concluding the Sales Contract
To place an Order, the Customer:
-
selects the Product and the desired available variants;
-
adds the Product to the cart;
-
provides the information required for delivery and billing;
-
selects an available delivery and payment method;
-
reviews the Products, quantities, address, delivery method and total price;
-
corrects any input errors;
-
reads and accepts these Terms and Conditions; and
-
confirms the Order using a button that clearly indicates an obligation to pay.
The presentation of Products in the Store is an invitation to place an Order and not a binding offer by the Seller. By submitting the Order, the Customer makes a binding offer to purchase the Products.
The Sales Contract is concluded when the Seller confirms acceptance of the Order by email or, at the latest, when the Seller dispatches the Products. A message merely confirming receipt of the Order constitutes acceptance only if its wording clearly confirms that the Order has been accepted for fulfilment.
The Seller provides confirmation of the Sales Contract and these Terms and Conditions on a durable medium, normally by email. The language of the contract is English.
The Customer should check the confirmation and report any error without undue delay.
The Customer may request cancellation before dispatch. The Seller will make reasonable efforts to stop fulfilment. If the Order has already been dispatched, a Consumer may use the right of withdrawal described in Article 12.
The Seller may refuse or suspend an Order for a justified reason, including suspected fraud, obviously incorrect information, a rejected payment or a previously unresolved payment issue. Mandatory consumer rights remain unaffected.
Article 7 – Payment and bank transfers
The total price is normally payable when the Order is submitted.
The payment methods available for the particular Order are shown at checkout. Their availability may depend on the selected country, currency, device, browser and the payment provider’s approval. Depending on the market, the methods may include payment cards, PayPal, Klarna, Shop Pay, Apple Pay, Google Pay, Przelewy24 or other methods displayed at checkout.
Electronic payments are processed by the secure payment providers shown at checkout. Their own terms and privacy information may additionally apply. The Seller does not receive the Customer’s complete card or bank-account credentials. If payment is rejected, the Order will not be processed until payment is successfully completed.
7.1 Traditional bank transfer
The Customer may pay by traditional bank transfer if this method is available or has been agreed with the Seller. The transfer must be made in the Order currency to the matching account where the Seller holds an account in that currency.
Beneficiary: MIMII spółka z ograniczoną odpowiedzialnością
Bank: Alior Bank S.A.
SWIFT/BIC: ALBPPLPW
Seller’s bank accounts:
-
EUR: 61 2490 0005 0000 4600 4390 9870
-
PLN: 29 2490 0005 0000 4530 2508 4633
-
USD: 14 2490 0005 0000 4600 8111 8364
-
GBP: 64 2490 0005 0000 4600 2264 9356
-
HUF: 18 2490 0005 0000 4600 9987 1302
-
RON: 92 2490 0005 0000 4600 6895 3839
-
BGN: 38 2490 0005 0000 4600 2233 0015
The Customer must enter the Order number as the payment reference. Processing begins after the entire agreed amount has been credited to the correct account.
If the Order currency is not listed above, or if the Customer wishes to pay in a different currency, the Customer must first contact the Seller and obtain written confirmation of the exact currency, amount and account number. The Customer must not convert the Order amount independently. Any bank, intermediary-bank or currency-conversion charges are borne by the Customer unless mandatory law or an individual agreement provides otherwise.
For approved business Customers, payment by invoice or another deferred B2B payment method may be made available on individually agreed terms. This option is not automatically available to Consumers.
Article 8 – Availability
Offers are valid while the Products remain available.
If a Product becomes unavailable after the Order has been placed, the Seller will inform the Customer without undue delay. The Customer may accept a new delivery date or cancel the unavailable part of the Order and receive a refund of the corresponding amount.
Article 9 – Preparation, dispatch and delivery
Delivery is available to the countries and addresses accepted in the country or region selector and at checkout when the Order is placed.
The Seller currently uses GLS for deliveries to supported countries. For deliveries to Germany, the carrier may be GLS or DHL. The actual delivery method available for the Order is displayed at checkout or confirmed after the Order is placed.
The Customer must provide a complete and accurate delivery address, telephone number and email address suitable for arranging delivery. Any error should be reported to the Seller as soon as possible.
Unless a different preparation time is stated on the Product page, the Order is prepared and handed to the carrier within up to 2 Business Days. For a traditional bank transfer, this period begins after the entire agreed amount is credited to the correct account. For other payment methods, it begins when the Sales Contract is concluded and payment is successfully confirmed where required.
The estimated delivery time runs from the date of dispatch:
-
Germany: normally 2–3 Business Days;
-
Denmark: normally 5–8 Business Days;
-
Greece: normally 5–8 Business Days;
-
other supported countries: normally 3–5 Business Days, unless a different time is shown on the Product page, at checkout or in the Order confirmation.
The stated delivery times are estimates unless the Seller has expressly agreed to a binding delivery date. Weekends, public holidays, remote delivery locations, customs formalities, unusually high order volumes or circumstances beyond the carrier’s reasonable control may affect delivery.
For deliveries outside the European Union, import VAT, customs duties or handling charges may apply where they are not included in the amount collected by the Store. The Customer is informed of additional charges before the Order where the Seller can reasonably calculate them; where such charges cannot reasonably be calculated in advance, the Customer is informed that they may be payable. Mandatory local rules remain unaffected.
If an Order contains Products with different preparation times, the longest preparation time normally applies to the entire Order unless the Customer is informed that the Products will be dispatched separately.
An Order may be split into several parcels because of the number, nature or dimensions of the Products. The Seller will not impose additional delivery charges after conclusion of the Sales Contract unless the Customer expressly agrees to them.
If delivery is materially delayed, the Consumer retains the remedies provided by mandatory law. The Consumer may, where applicable, request delivery within an appropriate additional period and terminate the Sales Contract if the Seller still fails to deliver. Special rules apply where an expressly agreed date was essential.
The Customer should inspect the parcel and Product upon delivery and inform the Seller promptly of visible transport damage, preferably with photographs. Failure to prepare a carrier’s damage report or provide photographs does not remove the Consumer’s statutory rights.
Article 10 – Transfer of risk
The risk of accidental loss of or damage to a Product passes to the Consumer when the Consumer or a third party designated by the Consumer, other than the carrier offered by the Seller, takes physical possession of the Product.
If the Customer independently selects a carrier not offered by the Seller, the special rules of mandatory applicable law apply.
Article 11 – Customer Account and electronic services
The Seller provides the following electronic services free of charge, where available:
The Customer may delete their Account or unsubscribe from the newsletter at any time without giving a reason. Newsletter consent is voluntary and may be withdrawn at any time using the unsubscribe link included in a message or by contacting the Seller.
Complaints concerning the operation of the Store or electronic services may be sent to info@mimii.pl. The Seller will respond within 14 days.
Article 12 – Consumer’s right of withdrawal
12.1 Withdrawal period
A Consumer who concludes a Sales Contract at a distance may withdraw from it within 14 calendar days without giving any reason, subject to statutory exceptions.
For a single Product, the period begins on the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession of the Product.
For several Products ordered together and delivered separately, the period begins on the day on which the Consumer takes physical possession of the last Product, batch or piece.
If the mandatory law of the Consumer’s country of habitual residence grants a longer period or more favourable rights, those mandatory rules apply.
12.2 Exercising the right
To exercise the right of withdrawal, the Consumer must inform the Seller of the decision by an unequivocal statement sent:
-
by email to info@mimii.pl; or
-
by post to MIMII Sp. z o.o., ul. 30 Stycznia 38B, 83-110 Tczew, Poland.
The Consumer may use the model withdrawal form attached to these Terms and Conditions, but its use is not mandatory. If the Store provides an electronic withdrawal function, the Consumer may also use that function and will receive confirmation on a durable medium.
It is sufficient for the Consumer to send the withdrawal statement before the withdrawal period expires. Merely returning, refusing or failing to collect a parcel is not, by itself, a clear statement of withdrawal.
12.3 Returning Products
The Consumer must return the Products without undue delay and no later than 14 days after informing the Seller of the withdrawal, to:
MIMII Sp. z o.o.
ul. 30 Stycznia 38B
83-110 Tczew
Poland
The deadline is met if the Products are dispatched before the 14-day return period expires.
The Consumer bears the direct cost of returning the Products unless the Seller has agreed to bear that cost or mandatory law provides otherwise.
The Consumer may select a suitable carrier or ask the Seller for a collection quotation. If the Seller arranges collection, the price will be disclosed in advance and the amount expressly accepted by the Consumer may be deducted from the refund.
If, because of its nature or dimensions after unpacking, a Product cannot normally be returned by post, an estimate of the direct cost of special return transport will be disclosed on the Product page or before the Order where required by law. If the Seller has failed to provide legally required information in advance, the Consumer will not be charged contrary to mandatory law.
The Product should be securely packaged to prevent damage in transit. The Consumer is advised to retain proof of dispatch. Original packaging is recommended where available, but it is not an independent condition for exercising the statutory right of withdrawal.
The Consumer is responsible only for any diminished value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. Opening transport or vacuum packaging does not, by itself, exclude withdrawal. However, use during play, washing, staining, damaging, contaminating or otherwise handling the Product beyond what is reasonably necessary to inspect it may reduce its value.
12.4 Refund following withdrawal
The Seller will refund all payments due as a result of withdrawal, including the cost of the least expensive standard delivery method offered for the Order.
The refund will be made without undue delay and no later than 14 days after the Seller is informed of the withdrawal. The Seller may withhold the refund until the Products are received or the Consumer provides evidence of having sent them back, whichever occurs first.
The refund will be made using the same payment method used for the original transaction unless the Consumer expressly agrees to another method that does not involve additional costs.
The Seller is not required to refund additional delivery costs resulting from the Consumer’s choice of a delivery method more expensive than the least expensive standard method offered.
12.5 Standard variants and statutory exceptions
Standard options offered in the Mimii configurator, including standard sizes, fabrics, models and colour combinations, are ordinary variants within the Seller’s range and are normally covered by the right of withdrawal.
The right of withdrawal may be excluded only in the situations provided by applicable law, in particular for a Product genuinely made to the Consumer’s individual, non-standard specifications or clearly personalised to meet the Consumer’s individual needs. If Mimii offers such a Product, the exclusion will be clearly disclosed before the Order is placed.
Article 13 – Statutory conformity rights and complaints
The Seller is legally responsible for supplying Products that conform to the Sales Contract. A Product is in conformity if, in particular, its description, type, quantity, quality, completeness, functionality, durability and safety correspond to the contract and to what the Consumer may reasonably expect.
For Consumers protected by European Union conformity rules, the Seller is liable for a lack of conformity existing at delivery and revealed within at least two years from delivery, subject to any longer mandatory period. Consumers in other countries retain the statutory warranty, guarantee and conformity rights granted by the mandatory law applicable to them.
If a Product does not conform to the Sales Contract, the Consumer may request repair or replacement free of charge. The Seller may repair instead of replace, or replace instead of repair, where the Consumer’s chosen remedy is impossible or would impose disproportionate costs under applicable law.
Repair or replacement will be carried out within a reasonable time and without significant inconvenience to the Consumer. The Seller bears the necessary costs where required by law, including transport, labour and materials.
The Consumer may request an appropriate price reduction or terminate the Sales Contract in circumstances provided by mandatory law, including where repair or replacement is impossible or disproportionate, has not been completed within a reasonable time, has failed to restore conformity, or the lack of conformity is sufficiently serious. The Consumer may not terminate the Sales Contract for a minor lack of conformity where applicable law so provides.
Complaints may be submitted:
-
by email to info@mimii.pl; or
-
by post to MIMII Sp. z o.o., ul. 30 Stycznia 38B, 83-110 Tczew, Poland.
For faster handling, the complaint should, where possible, include the Order number, identification of the Product, a description of the issue, the date it was noticed and the requested remedy. Photographs may assist the assessment but are not mandatory where the claim can be assessed without them.
Proof of purchase may be provided in any reliable form. A paper receipt is not the only acceptable proof of purchase.
The Seller will respond to a Consumer complaint within 14 days of receipt. Where Polish law applies, failure to respond within that period has the consequences provided by mandatory law.
Where examination, repair or replacement of a justified non-conforming Product requires it to be returned or made available, the Seller bears the necessary cost as required by law.
Statutory conformity rights do not cover damage caused after delivery solely by misuse, failure to follow care or safety instructions, accidental damage or normal wear and tear, unless the damage results from a lack of conformity existing at delivery.
Article 14 – Commercial warranty
No separate commercial warranty is provided unless its existence and terms are expressly stated on the Product page or in a separate warranty statement.
The absence of a commercial warranty does not limit the Consumer’s statutory conformity, warranty or guarantee rights.
Article 15 – Liability and use of Products
The Seller is liable for proper performance of the Sales Contract in accordance with mandatory applicable law. Nothing in these Terms and Conditions excludes or restricts mandatory consumer rights.
The Customer must follow the use, safety, age and care instructions supplied with the Product or displayed on its Product page. Children’s Products and play sets must be used for their intended purpose and, where stated, under appropriate adult supervision.
The Seller is not liable for damage caused solely by use that is clearly contrary to the instructions or the Product’s normal purpose. This does not exclude or limit mandatory liability for death or personal injury, defective products, fraud, wilful misconduct, gross negligence or any liability that cannot lawfully be limited.
Article 16 – Force majeure
Neither party is liable for delay or failure to perform caused by an extraordinary event beyond its reasonable control, to the extent recognised by applicable law.
The affected party will inform the other party without undue delay. Mandatory consumer rights concerning delivery, termination and refunds remain unaffected.
Article 17 – Personal data
The Seller is the controller of personal data processed in connection with use of the Store and performance of Orders.
Personal data is processed in particular for managing Orders, payments, deliveries, returns, complaints, accounting and legal obligations. Detailed information about the purposes and legal bases of processing, recipients, retention periods, international transfers and the Customer’s rights is provided in the Privacy Policy applicable to the selected market and available in the Store footer.
Requests concerning personal data may be sent to info@mimii.pl. The Customer may also lodge a complaint with the competent supervisory authority.
The use of cookies and similar technologies is described in the Privacy Policy and the Store’s cookie settings.
Article 18 – Intellectual property
Texts, photographs, images, designs, logos, videos, graphics and other Store content are protected by intellectual property rights.
Unauthorised reproduction, adaptation, distribution or other use is prohibited unless permitted by law or authorised by the rights holder.
Article 19 – Evidence and record keeping
Order confirmations, invoices, emails and data recorded in the systems of the Seller and its service providers may be used as evidence to the extent permitted by law.
The Seller retains records of electronic contracts where required and provides the Customer with relevant information upon request to info@mimii.pl.
Article 20 – Complaints and out-of-court dispute resolution
In the event of a problem, the Customer should first contact the Seller in writing:
-
by email at info@mimii.pl; or
-
by post at MIMII Sp. z o.o., ul. 30 Stycznia 38B, 83-110 Tczew, Poland.
The Seller will seek an amicable solution.
The Seller has not committed to using a particular alternative dispute resolution body unless participation is required by mandatory law in an individual case.
Consumers in the European Union may obtain information about available out-of-court complaint and redress procedures through the European Commission’s Consumer Redress portal at https://consumer-redress.ec.europa.eu/ and, for cross-border disputes, through the European Consumer Centre in their country of residence.
Information concerning out-of-court consumer dispute resolution in Poland is also available at https://polubowne.uokik.gov.pl/.
The former European Online Dispute Resolution platform was permanently discontinued on 20 July 2025 and is therefore no longer used.
This Article does not limit the Consumer’s right to bring proceedings before a competent court.
Article 21 – Governing law and jurisdiction
These Terms and Conditions and Sales Contracts concluded through the Store are governed by Polish law, excluding the United Nations Convention on Contracts for the International Sale of Goods.
If the Customer is a Consumer habitually resident in another country, the choice of Polish law does not deprive that Consumer of the protection granted by mandatory provisions of the law of the country of habitual residence where those provisions apply.
For Consumers, the courts determined by applicable mandatory jurisdiction rules have jurisdiction. Nothing in these Terms and Conditions imposes an exclusive court contrary to mandatory consumer law.
Article 22 – Related policies, amendments and severability
The Privacy Policy, Shipping Policy and Refund Policy available in the Store supplement these Terms and Conditions. In the event of a conflict, mandatory law and these Terms and Conditions prevail unless another policy grants the Consumer more favourable rights.
The Seller may amend these Terms and Conditions for future Orders, including because of changes in law, payment or delivery methods, Store functionality or business information. Amendments do not reduce rights acquired under Sales Contracts concluded before the effective date of the amended version.
The version accepted by the Customer when the Order was placed applies to that Sales Contract.
If any provision is invalid or unenforceable, the remaining provisions continue in effect to the extent permitted by law.
ANNEX – MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the Sales Contract.)
To:
MIMII SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. 30 Stycznia 38B
83-110 Tczew
Poland
Email: info@mimii.pl
I/We hereby give notice that I/We withdraw from my/our Sales Contract for the sale of the following Product(s):
Product(s):
................................................................................................................
Order number:
................................................................................................................
Ordered on:
................................................................................................................
Received on:
................................................................................................................
Name of Consumer(s):
................................................................................................................
Address of Consumer(s):
................................................................................................................
................................................................................................................
Signature of Consumer(s) (only if this form is submitted on paper):
................................................................................................................
Date:
................................................................................................................
